Our hope is that you will be delighted with your purchase but just in case ……
Returns Policy and Procedure
Please read this carefully to ensure you are aware of your rights and responsibilities This is applicable
only to orders placed via this website. Items bought in the shop must be returned to it.
Once received, goods which are not of a satisfactory quality, not as described or simply unwanted may be
returned for a full refund. Simply return them to us, in their original packaging and condition, within 28
days of receipt (14 days for sale items). We cannot offer a refund or exchange on goods that have been
used, soiled, have an odour, are damaged or appear to have been washed, cleaned or repaired.
Please note that the initial postage and packaging charge is only refundable for faulty goods, goods
not as described, incorrect orders or orders cancelled within 7 days of receipt of your order in writing
or by email.
Squibbly Biskit cannot take responsibility for packages where the postage is unpaid or package damaged
in transit.
Unfortunately we cannot offer a refund, credit note or exchange until the goods have been received and
verified by us.
Instances where cancellation rights under Consumer Protection (Distance Selling) Regulations 2000
do not apply (Regulation 13)
If you order something from us that has to be made specifically for you (such as a Christening Robe) or
that we have procured at your request (for example we have contacted the Designer and obtained a special
order especially for you) unless the item is faulty it cannot be returned.
Exchanges
If you wish to exchange an item - for example a purchase is the wrong size - please contact us to
ensure that this is possible. We may not have the different size. It is always best to ensure the
size is right before buying. Do not hesitate to contact us to check sizes before ordering.
You will need to return the item (at your expense - by recorded delivery) and you will also need
to pay for the cost of delivery of the replacement item.
Faulty Goods
Very occasionally an item will be faulty. If this happens please get in touch immediately to
discuss repair or replacement. Each case will be considered individually. We cannot be held
responsible if care conditions are not followed correctly.
We are committed to safeguarding the privacy of our website visitors;
this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
- (a) information about your visits to and use of this website;
- (b) information about any transactions carried out between you and
us on or in relation to this website, including information relating to
any purchases you make of our goods or services;
- (c) information that you provide to us for the purpose of registering
with us and/or subscribing to our website services and/or email notifications;
(2) Information about website visits
- We may collect information about you computer and your visits to this website
such as your IP address, geographical location, browser type, referral source,
length of visit and number of page views. We may use this information in the
administration of this website, to improve the website's usability, and for
marketing purposes.
- We use cookies on this website. A cookie is a text file sent by a web server
to a web browser, and stored by the browser. The text file is then sent back to
the server each time the browser requests a page from the server. This enables the
web server to identify and track the web browser.
- We may send a cookie which may be stored on by your browser on your computer's
hard drive. We may use the information we obtain from the cookie in the administration
of this website, to improve the website's usability and for marketing purposes.
We may also use that information to recognise your computer when you visit our
website, and to personalise our website for you. Our advertisers may also send
you cookies.
- Most browsers allow you to refuse to accept cookies. (For example, in Internet
Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy",
and selecting "Block all cookies" using the sliding selector.) This will, however,
have a negative impact upon the usability of many websites, including this one].
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in
this privacy policy or in relevant parts of the website.
In addition to the uses identified elsewhere in this privacy policy, we may use
your personal information to:
- (a) improve your browsing experience by personalising the website;
- (b) send information (other than marketing communications) to you which we
think may be of interest to you by post or by email or similar technology;
- (c) send to you marketing communications relating to our business, or the businesses
of carefully-selected third parties which we think may be of interest to you by post or,
where you have specifically agreed to this, by email or similar technology (you can inform
us at any time if you no longer require marketing communications to be sent by emailing
us at info@squibblybiskit.co.uk;
- (d) provide other companies with statistical information about our users - but this
information will not be used to identify any individual user;
We will not without your express consent provide your personal information to any third
parties for the purpose of direct marketing.
(4) Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere
in this privacy policy, we may disclose information about you:
- (a) to the extent that we are required to do so by law;
- (b) in connection with any legal proceedings or prospective legal proceedings;
- (c) in order to establish, exercise or defend our legal rights (including providing information
to others for the purposes of fraud prevention and reducing credit risk);
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) International data transfers
- Information that we collect may be stored and processed in and transferred between
any of the countries in which we operate in order to enable us to use the information
in accordance with this privacy policy.
- If you are in the European Union, information which you provide may be transferred
to countries (including the United States, Japan and other countries) which do not
have data protection laws equivalent to those in force in the European Union. You
expressly agree to such transfers.
(6) Security of your personal data
- We will take reasonable precautions to prevent the loss, misuse or alteration of your
personal information. Of course, data transmission over the internet is inherently insecure,
and we cannot guarantee the security of data sent over the internet.
- You are responsible for keeping your password confidential. We will not ask you for your password.
(7) Policy amendments
- We may update this privacy policy from time-to-time by posting a new version
on our website. You should check this page occasionally to ensure you are happy
with any changes.
- We may also notify you of changes to our privacy policy by email.
(8) Your rights
- You may instruct us to provide you with any personal information we hold about
you. Provision of such information may be subject to the payment of a fee
(currently fixed at £10.00).
- You may instruct us not to process your personal data for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of
your personal data for marketing purposes, or we will provide you with an
opportunity to opt-out of the use of your personal data for marketing purposes.
You can also instruct us not to use your personal data for marketing purposes by
email to info@squibblybiskit.co.uk at any time.
(9) Third party websites
- The website contains links to other websites. We are not responsible for the
privacy policies of third party websites.
(10) Contact
- If you have any questions about this privacy policy or our treatment of your
personal data, please write to us by email to info@squibblybiskit.co.uk or by post to Squibbly Biskit,
1 Tarrant Square, Arundel, West Sussex, BN18 9DE.
Making a purchase
It's so easy! There are 3 steps to buying something lovely from Squibbly Biskit;
- Choose what you want from the hundreds of items on the website.
- Pay for it using your debit/credit card and the SagePay system - a secure system where
we don't even see your card details - we are simply informed that the payment for your order has
been received.
- We send the items to you - usually despatch is same day! Certainly within 3 days.
- If you have any concerns about a delivery please let us know as soon as possible!
It's a real shop!
Squibbly Biskit is a real shop in Arundel, West Sussex, in the UK. If for any reason you are concerned
about ordering online it is possible to purchase by speaking to us on 44 (0)1903 884427.
Postage and Packing Charges
These charges will vary from time to time - we use the Royal Mail and unfortunately, as a small
business, when they increase their charges we have to do so too.
| • | UK 1st Class recorded | £5.00 |
| • | UK Special Delivery by 1pm | £8.50 |
| • | UK Special Delivery on Saturday | £10.00 |
| • | Europe Airsure (tracked) | £10.00 |
| • | Europe Signed for | £9.00 |
| • | Rest of the World Airsure/Signed for | £15.00 |
We always used a signed for mail service - for both parties assurance - if the delivery goes missing
it is possible to trace it or to gain compensation. If you require a non-signed for service - you take
the risk if the goods disappear!
Please note that Special Delivery next day can only be assured if we get your order before 5pm Monday
to Friday.